The expertise of the salespeople is below average in my opinion. They may know where products are located on the floor but that’s about it. They are worthless to the consumer except they can ring up whatever you’re buying and re-rack items on displays. And I don’t even think they really want to do that as evidenced by that woman who gave me such a hard time for simply trying on a shirt.
At Nordstrom the employees know their inventory. If I have a question about colors, styles, a brand, whatever it may be, they know it and they are on top of their game. When it comes to expertise, I’ve gone to the Rail at Nordstrom and asked about a pair of jeans and the employees knew that they didn’t carry them and gave me suggestions as to where I could find them. I don’t anticipate such help at Macy’s.
Nordstrom’s is more “upscale” then Macy’s. But I feel that Macy’s prices are almost equal to Nordstrom. It’s just that Nordstrom may carry a few more brands that are more expensive compared to Macy’s. Macy’s and Nordstrom are in the same mall thus shoppers can compare prices.
The other day when I was at Macy’s, I was walking through one level and saw in the woman’s department a display of clothing for Marc by Marc Jacobs. This surprised me a little considering Macy’s carries some pretty inexpensive brands. But I must give some credit to Macy’s because they do carry all kinds of different brands and they have something for everyone. For me though, I’m not interested in buying Ecko Unlimited or Sean John, so if I’m in the mood to buy something from Ralph Lauren, I am going to go to Bloomingdale’s or other upscale shops because I’m just so turned off by the negative image that Macy’s presents.