To expand on the attitude of salespeople and employees at Macy’s, it’s like they don’t even want to be there. Their attitude and body language makes it seem as though they definitely are not happy to be at work.
They take no initiative at all. In other words they don’t offer suggestions or go out of their way for you. The salespeople wait for you to come up to them if you need help or have questions. You might as well walk out of the store and find another venue where they are more interested in you.
Is there any training of employees at Macy’s? If there is, there certainly isn’t much supervision by upper management or by shareholders. This place needs some shaking up by someone if it isn’t going to be done by the CEO. The salespeople are not welcoming and not necessarily friendly either. You might come across the occasional employee who is decent, but for such a big company is this normal? No salespeople go out of their way for you which makes me wonder why I ever spend any time or money there and why anyone else does either.
Mr. Lundgren, are you going to give your employees some satisfaction other than a paycheck on Friday afternoon?
Check out Macy’s employee benefits vs. Nordstrom employee benefits and the way the pages are layed out.