Terry Lundgren needs to improve Macy's

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Changes are Needed March 23, 2010

Filed under: Uncategorized — ericwillcockson @ 6:32 am

Much of my fury towards Macy’s abruptly came about a month or so ago.   I needed a white dress shirt for that night and after hearing a couple girls in class that day mention Macy’s having a promotion where if you wear a red shirt or dress you would receive 20% off your purchase that day.  They said it was going on for the whole month of February for American Heart month or something to that effect.  So I decided to head to Macy’s at the Westside Pavilion in Los Angeles instead of Bloomingdale’s or Nordstrom.  With my dad accompanying me we started looking at their inventory of white dress shirts.  I first asked one of the only employees I could find on the lower floor of the store about this promotion for wearing the red shirt and he told me it was only for 5 days earlier in the month.  That kind of disappointed me but I was determined to find a dress shirt that worked for me.

All of the shirts seemed to be the same even though they had different labels.  I’ve always had good luck with Ralph Lauren so I decided to try their shirt on in the dressing room.  Once inside the dressing room I had to open the shirt up and take out all the pins and the plastic around the collar.  The shirt was kind of baggy just like the others with way too much room in the arm portions and around my torso.  I showed my dad who was standing outside the fitting room to get his opinion.  A woman who was standing next to my room folding shirts started scolding me for trying the shirt on.  She told me I’m not allowed to try on shirts.  I ignored her.  Then she comes up to me and snarls “You can’t do that here, you have to buy the shirt.”  So I asked her in a gentle way “how will I know if the shirt is right for me if I can’t try it on?”  Her response was I have to buy it and if it doesn’t fit then I can return it within 6 months.  I laughed, took the shirt off and left the store.  I couldn’t believe this woman would say this to me!  I’m still not sure what her position is at Macy’s because she definitely wasn’t a salesperson on the floor of the store.

I’ve been disappointed in Macy’s before but never like this.  I’ve never worked in retail but the customer’s always right.  I was going to buy a shirt there that day.  With that employee being so overbearing and demanding I left without purchasing anything.

I won’t be back.


One Response to “Changes are Needed”

  1. I have worked in retail and the customer is always right, basically no matter what! This is the most ridiculous thing that I have ever heard. How can you not be able to try on a shirt? I completely understand where your frustration is coming from. I would have asked to speak with a manger or something and see of they told you the same thing. Has Macy’s lost it’s mind?

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